Connect2Help 2-1-1’s mission is to facilitate connections between people who need human services and those who provide them. Through the easy-to-remember 2-1-1 dialing code, Connect2Help 2-1-1 serves solely to promote self-sufficiency, change lives and, as a result, improve the quality of life in our communities. Last year, Connect2Help 211 helped more than 300,000 callers, emailers and visitors to our website to obtain basic needs (food, shelter, heat, etc.), legal assistance, or find help in fleeing domestic violence.
With our extensive database of local and statewide resources, we are already the first call for help in times of economic downturn or disaster. We provide our clients far more than phone numbers, we offer eligibility information, what to expect and information on what documentation is necessary when applying for help. This extensive database of community social services provided by nonprofit, governmental and faith-based organizations is available in its entirety on our website for individual search. Additionally, Connect2Help also provides extensive downloadable catalogs (The Rainbow BooK™ series) of services offered to residents, within the counties we serve, for use by individuals, case managers or first responders. All editions of The Rainbow BooK™ are available for free download.
As we give information to our clients, we are easily able to gather important demographic data about who needs help and what kind of help they need. We can also determine what help is not readily available in our community and what barriers to service might exist. This detailed and comprehensive information is compiled and reported to community leaders, service providers and philanthropists to assist in their decision making. These reports on counties and community issues (such as hunger, homelessness or veterans’ needs) are available for download.
For agencies providing social services in our community, Connect2Help provides an important role in cost effective outreach. Prior to a referral for a specific service, callers are screened for eligibility and provided important information about access, including hours of operation and required documentation for receiving services. These early prescreening services eliminate inappropriate service requests to agencies, and allows those agencies to better leverage their resources for providing direct assistance.